12X Higher
Conversion Rate
How Farmex, Chile's first authorized online pharmacy, achieved 12X higher conversion rates with Replenit's AI-powered replenishment emails, ensuring customers never miss their essential medications.
Essential Timing, Every Time
In pharmaceutical retail, replenishment isn't just about convenience—it's about health. Whether it's critical medication or daily wellness products, customers need their essentials exactly when they run out.
Quick Integration
Seamless connection to Farmex's e-commerce platform.
AI Learning
AI analyzes medication cycles and purchase patterns.
12X Conversion
Smart reminders drive unprecedented results.
Chile's First Authorized Online Pharmacy
Farmex is Chile's first pharmacy authorized by the Public Health Institute (ISP) to sell medications online through farmex.cl. Since 2018, Farmex has transformed access to pharmaceuticals by offering convenient home delivery services across much of Chile.
With a mission to make healthcare more accessible, Farmex needed a solution that could remind customers to refill their essential medications at exactly the right time—before they run out.
Generic Timing Missed the Moment
Before Replenit, Farmex's replenishment strategy relied on manual processes and one-size-fits-all timing. For pharmaceutical products with varying consumption rates, this approach was ineffective.
- Manual & Time-ConsumingReplenishment emails required constant manual effort.
- Limited CoverageOnly top products got reminders; most catalog ignored.
- Generic TimingOne-size-fits-all durations led to lost sales.
AI-Powered Precision for Healthcare
Replenit replaced Farmex's manual setup with fully automated, AI-personalized replenishment journeys. Now every medication, every customer, gets reminded at the perfect time.
Personalized Content
Tailored emails for each customer's specific needs.
Product Image
Visual reminder of the exact item they need.
Dynamic Product Info
Name, price, and details auto-populated.
One-Click Reorder
Direct link to reorder with a single click.
Perfectly Timed Healthcare Reminders
Each email is dynamically personalized with the customer's name, product image, product name, price, and a direct call-to-action—delivered at the optimal moment.
Ensuring Timely Care, Building Loyalty
In the pharmaceutical industry, replenishment is more than convenience—it's essential for patient health and wellness.
Critical Medication
Patients receive reminders before running out of essential treatments.
Customer Convenience
Home delivery across Chile ensures easy access to healthcare.
Strengthened Loyalty
Timely reminders build trust and keep customers coming back.
"Replenishment emails have been a game-changer for Farmex, driving a 12X higher conversion rate compared to regular purchases. By reminding customers at the right time, we've significantly increased repeat sales while enhancing customer convenience."
“We were dreaming about an automated solution that could cover all of our products and customers and Replenit jumped in with a fully automated and full coverage of our product portfolio.”
“I am thoroughly impressed with Replenit for several reasons. Their alignment with our vision was immediately apparent, making the decision to work with them a natural choice. Particularly, their capability to handle complex data sets and develop customized solutions to meet our specific requirements has been outstanding.”
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Recognized by Industry Leaders
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